Delivery & Returns
DPD Next Working Day: Next working day delivery if an order is placed before 12pm.. If ordered on Friday before 12pm you will not receive your items until Monday.
FREE DPD Next Working Day Delivery (over £80): Orders over £80 will receive free DPD Next Working Day Delivery. Must be ordered before 12pm.
Standard Delivery: 2-3 working days.
**Please note Ireland, Northern Ireland, Belfast, the Highlands and Islands are excluded from next day service and will be sent on a 48 hour day service**
** All orders placed after 12pm will be shipped out on the next working day **
** Saturdays, Sundays, and bank holidays are not working days **
If you have not received your items within the stated time frame please email our support team at email@example.com We cannot be held responsible if you report a missing parcel after 2 weeks as our couriers only conduct a investigation within 2 weeks of your parcel being dispatched.
We put our heart and soul into all our products to ensure your full satisfaction, so if for any reason whatsoever you are unhappy with your items, you have the right to return your purchase for an exchange or a refund (excluding sale items which are only eligible for an exchange) . You must return your items within 28 days of the date of purchase. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, and will post the items back to you.
When returning items we require that your items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached.
We also ask you to enclose the original invoice that is included in the order and any information/instructions that you wish us to complete, i.e. full refund or exchange for particular item.
If the instructions are unclear, a refund or gift card will be processed.
If there is no information inside your parcel we cannot guarantee that your return will be dealt with.
If you have not tracked your parcel back to ourselves we cannot accept any liability for it.
Please note that we do not offer free returns. All costs of returning are customers responsibility. In the case of an exchange the items will be sent back out to you free of charge. If you have a faulty item please contact us on firstname.lastname@example.org
Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.
Returns can take up to 7 working days to process after we have received your item(s) please allow this item before contacting our customer support.
Customs & Import Fees:
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
LAKEY – Returns Department
91 Boundary Road
St. Johns Wood, LONDON
If item fits the refund criteria, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days from the date you returned the item, for any money to be returned to the account the purchase was made from. If you have sent back a sale item for refund, you will be issued with a gift card which will be emailed to the email address left on your order.
We will gladly exchange any items within 28 days provided items are returned in saleable condition, unworn in original packaging, with tags intact. Please send them back enclosing your invoice and filling out the relevant return information on it. We will get your exchanged item sent back to your within 2-3 working days of receiving your original exchange item(s).
Please note, any discounts or promotional offers cannot be applied after your order has been placed. When using discount codes/gift cards please check the final amount total before proceeding with your payment.
Please be aware when purchasing sale items, that they are NON-REFUNDABLE. You will be eligible for an exchange within 28 days where the items are unworn, and in saleable condition with tags intact.
Late or missing refunds
If you haven’t received your refund within 7 days, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
The best way to contact us is through email at firstname.lastname@example.org